Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heating and Plumbing Warehouse Ltd’s relationship with you in relation to this website.

The term “Heating and Plumbing Warehouse Ltd.” or “us” or “we” refers to the owner of the website whose registered office is Unit 6A Jubilee Trading Estate, East Tyndall Street, Splott, Cardiff CF24 5EF. Our company registration number is 4245080. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Heating and Plumbing Warehouse Ltd.’s prior written consent.
  • All items are visually confirmed and checked to be in good condition before dispatch.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  • The quotation is valid until 1 month from the estimated date and subject to change. Errors and omissions excepted.
  • Product prices diplayed on our website may vary from those prices in store.
  • To prevent mistakes being made we do not take orders over the telephone.
  • All orders will be shipped after payment has been cleared.
  • All paid orders received before 12:00 noon will be processed the same or following working day.
  • Collection may not be possible or delivery charges will be applied if item(s) purchased through our website.
  • Heating and Plumbing Warehouse Ltd. takes care of the handling and packaging during the processing of orders.
  • We ONLY deliver within the United Kingdom.
  • We always check all items before dispatch and to proove it we may take photographic evidences of them.
  • As we use third-party courier companies we cannot guarantee the good condition of the consignment(s) at arrival.
  • All damaged goods have to be reported within 48 hours of original delivery.
  • For security reasons we may not take any payments over the phone. 
  • Occasional MOTO (Mail & Telephone Order) payments by Credit Card, Commercial and Business Debit Card will incur charges. These charges are not applied for payments made online through our payment gateway(s).
  • We do not accept cheques.