Returns & Refunds Policy

You may return most unused/undamaged items in original condition and packaging purchased at Heating and Plumbing Warehouse Ltd. within 7 days of the original delivery. We will pay the return shipping costs only if the product is defective or the return is a result of our or the third-party courier's error. If the item is returned for any other reason you are responsible for the return shipping costs and we may charge a restocking fee of maximum 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) which can be issued by email or phone on 029 2009 1212. After receiving and checking the returned goods we will credit you in the same manner as your original payment within 14 days.

All damaged goods must be reported within 48 hours of original delivery.

The following items may not be returned:

  • Any item not in original packaging and electrical goods.
  • Any item classed as special order item.

Ship authorized returns to the following address:

Heating and Plumbing Warehouse Ltd.
Unit 6A Jubilee Trading Estate
East Tyndall Street
CF24 5EF

For questions regarding our return policy please contact us at or 029 2009 1212